Terms of Use and Privacy Notice





The privacy policies below describes how and why we collect information about you as a user. The privacy statement applies only to information gathered on the mentioned app.


Privacy Notice

The following Privacy Notice is valid for:

• Bernafon App
• Philips HearLink 2
• Sonic SoundLink 3
• KINDduro 2
• RemoteLink 2

When this Privacy Notice mentions App(s), it refers to one of these 5 previously listed Apps.

This Terms of Use and Privacy Notice explains how wecollect and use your personal data when you use the Appand the terms for your use of the App.

The App has been created to provide you with the possibility of controlling and personalizing your hearing experience
directly from your smartphone. It enables you to separately adjust the volume of your hearing aids, change programs, or
control the sound you stream to your hearing aids.

The App includes a feature designed for remote communication between you and your hearing care
professional. This feature allows you to have online follow-up appointments with your hearing care professional and to get
your hearing aid settings adjusted from the comfort of your own home.


Demant Enterprise A/S acts as data controller and is responsible for the collection and use of your personal data in
the App as described in this Privacy Notice. If you have any requests or questions related to our use of
your personal data, please contact us by using the contact
points below:

Demant Enterprise A/S
Kongebakken 9
DK-2765 Smørum
E-mail: privacy@demant.com
In this privacy notice, “we”, “us” and “our” refer to
Demant Enterprise A/S.

Using the App without signing in with an account
If you use the App without signing in with an account, we will not collect any personal data about you.

If you give us your permission to log anonymous data, we will collect general information and aggregated anonymous data, including generic information about your hearing aids (firmware version, brand, model, style, number of programs), generic information about your mobile device (operating system version, device model), information about features that are used, how often they are used and for how long they are being used, and technical log information.

The data we collect is completely anonymous and cannot in any way be used to identify you as an individual.

The data is used in aggregated form to tell us about how the features in the App are used, for instance about when a feature is typically activated, and how extensively the feature is used. You can deactivate anonymous data logging at any time in the app settings.

Using the App signing in with an account
We only process personal data about you, which is relevant and sufficient for the purposes defined 
below. This means that we do not use your personal data more extensively than necessary for the 
specific purpose.

Account creation: When using the App, you can choose to set up an account. This account can be 
created through the App. Account registration requires you to submit your e-mail address and a 
password of your own choice. When your register with your account and start using the App, we 
collect the following types of information:

• Your user ID and email address for authentication purposes. We keep your account data as long as 
your account exists.

We process your personal data on the basis of necessity for the performance of a contract, cf. GDPR 
art. 6 (1) (b).

Remote fitting session: When you activate the Remote Fitting feature, the following types of 
information will be processed during your remote visit, to enable the remote
session with your hearing care professional:

• Your audiogram, serial number and settings of your hearing
instruments and any chat messages exchanged between
you and your hearing care professional during the remote
fitting session. We use this data to enable the remote
fitting session. We only keep the data during the remote
fitting session. However, if the remote fitting session is
interrupted, we will keep the data for up to 24 hours to be
able to restore the session.

• Technical data related to the remote fitting session. We use
this data for service and troubleshooting purposes, and we
keep the data for 90 days after the remote fitting session.
• Audio and video data transmitted between you and your
hearing care professional during the remote session. We
use this data to provide communication between you and
your hearing care professional. This data is live streamed,
and we do not keep the data after the remote session.
When you activate the feature, we collect information relating to your use of hearing aids. As the use of hearing aids may
reflect health information, we will only process your personal data as described above with your explicit consent, cf. GDPR
art. 9 (2) (a).

Your consent is voluntary, and you can withdraw your consent at any time in the “My profile” section in the App.
You can also withdraw your consent by contacting us using the contact information outlined at the top of the document.
Please note, that if you withdraw your consent, you are no longer able to use the Remote Fitting feature in the App,
since we are not able to provide you with this functionality of the App without collecting your personal data. You can
also easily stop all collection of information in the App by uninstalling the App.
You may use the standard uninstall processes available as part of your mobile device or via the mobile application marketplace or network. Please note,
that we are not automatically informed when you uninstall the App.
Accordingly, we continue to process personal data concerning you until inactivity will result in deletion of inactive
accounts, or if you contact us and object to the processing.

Newsletters: When you sign up for our newsletters, we use your email and first and last name (optional) to send you
relevant information and offers regarding our products and services.
We only use electronic methods such as e-mail, if you have given your explicit permission to receive marketing
We process your personal data on the basis of our legitimate interest to send you marketing communication, which you
have expressed an interest in, cf. GDPR art. 6 (1) (f).


Find my Hearing Aids
The App uses location data on your mobile device to enable the feature Find my Hearing Aid in the App.

The device collects location data even when the App is closed or not in use.

This way, you can find your hearing aids on a mapwith the last known location when the App was active and paired with the hearing aids. We do not have any access tothis data, which is collected directly on your device.

You can remove the permission for the device to collect location data in the device settings.

We may share your personal data with other companies within the Demant Group to operate the App, to deliver and improve our products and services and for research
purposes. Please refer to the organizational chart in our latest annual report to see which companies are part of the Demant Group. You can find our latest annual report at www.demant.com.

We may also share your personal data with service providers, who perform services and functions related to the App on our
behalf. Any such service providers will not be authorized to use your personal data for any other purposes, and they will
always be under a strict obligation to keep your personal data safe and confidential.

We only use service providers that give sufficient guarantees to implement appropriate technical and organizational
measures that meet the requirements of the relevant data protection laws, including ensuring the protection of your data
privacy rights.

We use Microsoft’s Azure cloud services and the personal data we collect are transferred to and stored in Microsoft’s
data centres located in the EU & US. Any transfer of data from EU countries to Microsoft’s data centres in US are
governed by the EU Commission’s Standard Contractual Clauses. You can read more about Microsoft’services and
regulatory compliance here: https://www.microsoft.com/en/trust-center/privacy.

If we transfer your personal data to an affiliated Demant company or a service provider located in a jurisdiction
outside EU/EEA or the European Commission-approved countries providing ‘adequate’ data protection, we will always
ensure that adequate safeguards are taken to ensure data protection, e.g. by way of the EU Commission’s Standard
Contractual Clauses.

We will process and keep your personal data for as long as it is legitimate and necessary for the purposes for which
your data were originally collected, and for as long as it is permitted or required under applicable law.

We will delete your data:

• If you withdraw your consent in the App or
• If you have not been actively using the App for 3 years.

Under the GDPR and as a result of our processing of your
personal data, you may exercise certain privacy rights.
These are:

• The right to access your personal data
• The right to have us rectify (correct) your personal data
• The right to have us delete your personal data
• The right to restrict our processing of your personal data
• The right to data portability
• The right to object to our processing

Your privacy rights may be subject to conditions and/ or exemptions, e.g. ensuring other people´s privacy, protection
of trade secrets and intellectual property rights or compliance with legal obligations.

If you want to exercise your rights, you can contact us at the contact points listed above.

If you are not satisfied with the way we use your personal data, you have the right to file a complaint with the relevant
national data protection authority. In Denmark, the relevant data protection authority is Datatilsynet (tel: +45 3319 3200 /e-mail: dt@datatilsynet.dk).Alternatively, you may contact the relevant data protection authority in your country of residence or work.

We restrict the use of the App to individuals aged 18 and above. We do not knowingly collect, maintain, or use
personal information from children under the age of 18.


Right of use
Demant grants you a non-exclusive, non-transferable, revocable license to use the Services for your personal,
non-commercial use and only on devices as permitted by the applicable platform terms and in accordance with this
Privacy Notice. All other rights in the Services are reserved by Demant.

For free and “As Is”
The App is made available for your use for free. The information contained in and functionalities available via
the App are provided “as is” and the manufacturer offers no warranties of merchantability or fitness for a particular

Relevant devices
The App is designed to be used with wireless hearing aids. The App sends and receives signals from the hearing aids
via selected mobile devices for which the App has been developed. Notifications of application updates on your
device should not be disabled, and it is recommended that the user installs all updates to ensure that the App will
function correctly and will be kept up to date. The App must only be used with devices for which it is intended. The App
specifications will state device and/or operating system requirements. We cannot guarantee that your specific device
is able to download and run the App irrespective of fulfilling the general requirements stated. Such malfunctions may be
caused by circumstances outside our control.

Limitation of liability
We strive to keep the Service accessible 24/7. Yet the Service can be inaccessible in situations, which can be
due to safety or maintenance reasons, unstable network connection, failure in communication links or hardware.
We execute backups on a regular basis, but cannot guarantee that there will be no data loss. To the fullest extent
permitted by law, Demant shall not be liable for damages resulting from use of the App, including direct, indirect,
incidental, consequential, punitive, specific or other damages, lost opportunities, lost profit or any other loss or damages of
any kind.

Breach of terms
In the event of your breach of these terms we will be entitled to terminate the use license immediately.

Download the privacy policy as pdf file: